Política de reembolso

Return Policy

At ARCA Group LLC, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return items. Please review our return policy below to understand how we can assist you further.

1. Returns

You have 30 days from the date of purchase to return an item for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within [number] days.

3. Exchanges

If you need to exchange an item, please contact us at support@arcagusa.com to arrange the exchange process. Please note that we can only exchange items if they are defective or damaged.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@arcagusa.com to arrange for a replacement or refund.

6. How to Return

To return an item, please mail it to:

ARCA Group LLC

202 Walton Way, STE 192, PMB 427

Cedar Park, TX, 78613

Please include your name, order number, and reason for return inside the package. We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about our return policy, please contact us at support@arcagusa.com.